Call Centre Agent Full Time

Call Centre Agent based in Bishop’s Stortford, Hertfordshire: Salary in the region of £18,000 per year – plus bonuses

Previous Call Centre experience would be of advantage for this position, you will be fully trained!

Jigsaw Recruitment are recruiting on behalf of a long standing and well respected Insurance brokerage based within the Bishop’s Stortford, Hertfordshire Area, our client are looking recruit addition Customer Service Advisers to their growing team.

The Role:

Duties are primarily telephone based; receiving calls from prospective customers, taking all relevant information, providing accurate quotations for motor insurance and securing the sale of the policy. Customers will need to be advised of all policy details, including policy excesses and additional benefits. You will take payments to initiate cover, set-up payment plans, deal with online quotations and contact customers that have requested quotation callbacks

Successful candidates will be given full training on the clients products and how to use the computer system. You will be trained in insurance underwriting and learn sales techniques to place and secure business.

Skills and Experience Required:

• Previous Call Centre / Customer Service Experience would be an advantage
• Excellent communication skills, you will be liaising with customers on the phone daily
• Customer focused and able to work in a high paced, versatile and dynamic team
• Good level of eduction, with grades in English and Maths
• Ability to work on a in-house computer system (Training Provided)
• Excellent attention to detail

As a, Customer Service Adviser, you will have the opportunity to earn a wide range of bonuses relating to performance-based targets